Questions patients ask us
Referrals, insurance, what to bring and what a visit is like, answered by Xcelerate Physical Therapy in Newtown Square, Pennsylvania.
Can I choose where I want to have therapy?
Yes. The choice of where you receive therapy is always yours. While the majority of our patients come to us by physician referral/recommendation, many clients request to see us due to our strong clinical reputation in the community.
Do I need a referral to have physical therapy?
In Pennsylvania, you can see a physical therapist without a referral from a physician. However, your insurance may require a referral from a physician to cover your expenses. To find out, call the number on the back of your insurance card and ask if a referral is necessary for coverage of physical therapy.
If your insurance requires a physician referral, that’s no problem. After your first visit, we can recommend you to a trusted physician or specialist before continuing your care. We have relationships with many local providers and may be able to get an appointment for you sooner than if you went on your own.
Does your facility accept my insurance?
We participate in the majority of major health insurance plans including Medicare and Worker’s Compensation. Please contact us prior to your first visit to see if we participate with your specific health plan.
Does your facility submit claims to my insurance company?
As a service to our patients, we will gladly file claims with your insurance company on your behalf. In order to appropriately submit these claims, we will need to obtain a copy of your insurance identification card to ensure that we have the necessary information.
Your First Visit
Your therapist will conduct an evaluation of your condition lasting approximately 60 minutes. The evaluation is necessary to create a program designed specifically to address your needs for maximum recovery. We want you to start feeling better immediately, so we consider it a top priority to provide treatment, as well as evaluate you on your first visit!
What do I bring on my first visit?
– Referral slip from your medical doctor
– Your medical insurance card
– Your ID
– If you are getting therapy as a result of a worker’s compensation claim or an automobile accident, you will also need to bring your claim information, including claim number.
Please arrive 15 minutes early on your first visit to fill out any necessary paperwork.
What do I wear?
We recommend comfortable clothing such as sweatpants or shorts, a T-shirt or tank-top and sneakers.
How long is each visit?
Each visit will last approximately 60 minutes on average. Times vary due to the treatment and exercises being performed.
How often do I go to treatment?
The regularity of your visits will be determined after your initial evaluation, but most patients have 3 visits each week scheduled.
Who do I call for billing questions?
For Billing Inquiries: Call 610-624-5111